+33 1 41 44 22 64
contact@antiss.fr
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Personalized customer portal
Streamline communication with your clients
Your customers are the key to your success
Give them the best!
Give them the best!
In today’s digital age, customers increasingly seek control and autonomy in their consumption process. Offering them a Customer Portal is the best way to meet their expectations by providing tailored services.
A Customer Portal, or Extranet, is a secure website your customers can access directly through their web browser, without any special installation. This dedicated space allows you to offer personalized content and services, thereby optimizing your customer relations.
The benefits are clear: enhance customer satisfaction and loyalty, save time, and reduce costs.
A client portal can offer a wide range of information and tools tailored to your needs and your clients’ expectations.
Here are a few examples:
- DashboardFor a quick overview of key activities and important information.
- Order TrackingFor an easy and detailed consultation of past / current orders
- DocumentsFor autonomous access to commercial documents
- CalendarFor quick appointment scheduling synchronized with your own agenda
- Messaging / ChatFor simplified and instant communication.
- After-sales serviceFor centralized request handling and real-time tracking.
- Online PaymentFor your customers convenience and faster payment collection
- FAQFor fewer inquiries by providing answers to common question
- Catalog displayFor a targeted presentation of your products / services
- Personal DataFor up-to-date customer information and a reduced risk of error
Video examples
Here are a few examples of features we’ve already had the opportunity to develop.
Document sharing
By adapting to your document management tools, we automate the distribution of documents to your customers. You define the specific rules so that each user of the client portal only sees the documents relevant to them.
Invoice management
Invoices are made available to your clients automatically, with no action required on your part. They can download them in PDF format, check due dates and outstanding balances. If you allow it, online payment can also be enabled.
Support ticket management
Your clients can create and track the progress of their requests with your customer service (support, complaints, etc.). Fully integrated with your CRM or the tools you use for real-time tracking, we can also implement a live chat system.
The Benefits of a Personalized Customer Portal
For YOUR CUSTOMERS
- Secure and personalized space
- Access to information and documents
- 24/7 availability
- Improved customer service
For YOU
- Fully automated processing
- Optimized efficiency
- Time and productivity gains
- Enhanced customer satisfaction
The content and design of your Customer Portal are fully customizable to meet your specific needs.
Let's talk about your project
Paris
Headquarter
Anglet
Developpment center
or contact us
Email : contact@antiss.fr
Tel. : +33 1 41 44 22 64
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